This exhibit is designed to reveal immense history behind 227 Abolitionist Place Museum Heritage Center which is located in NYC. The goal of this project is to allow visitors to learn the history of African American and the Underground Railroad in NYC without too much reading. We build an interactive exhibit which can allow people to communicate with the abolitionist through a telephone. Also, visitors can watch the stereoscope to view the historical situation. The exhibit also serves to raise awareness of the roots of slavery in New York.
Worked as User researcher, designer, and engineer in a team of 3 people.
Method: Field Study, Persona, User Journey, MVP, Agile, video editing, 3D printing and Laser cutting.
New York was the second largest slave-owning state in the nation during the 1800s, but the area of Downtown Brooklyn was once an enclave of abolitionist activity. 227 Abolitionist Place was one of the safe houses along the Underground Railway for African-Americans and escaping slavery. After passing through several generations, the house was owned by Joy Chatel in 1998.
However, when I visited 227 Duffield Street, I found that this heritage center was close and Joy Chatel passed away in 2014. Now her daughter takes over the heritage center. Since it is impossible to enter the museum recently, I decided to focus more on the general experience of visiting a historical museum.
After carefully exploring the demographic data related to 227 Abolitionist Place, interviewing more than 30 potential users and analyzing their user journey, we categorized them into 3 segments: African American Community, Museum Enthusiasts and Academics, and Museum Stakeholders. For the African American Community and Museum Enthusiasts and Academics, they both mentioned that there are usually too much reading and not enough interaction, especially for kids and non-native speakers.
After conducting user research and interviewing experts, we defined the problem and tried to improve human-site interaction in the museum. Then, we started our group brainstorming phase and conducted crazy 8s exercise. Our winning idea is to enable people to learn from the abolitionist through interactive storytelling while using telephone and stereoscopic video to communicate with the figure and visualize the abolitionist’s story.
Since anti-slavery movements happened in 19 century, to bring the visitors back to the time that the abolitionist lived in, I utilized Holmes stereoscope which was the most popular stereoscope in the 19th century, a telephone which can allow users listen to the figure’s story and talk to figure, and an abolitionist’s portrait which showcase the abolitionist’s appearance.
To make the design fit users need and reach the goals that we set up, this project experiences three iterations. With each iteration, I identified new opportunities, responded to changes in the learning goal, experience goal and user needs. Each time after I finished the prototype, I would design new tasks for the prototype which aimed at aligning the design to users’ needs. It went through low-fidelity prototype to high-fidelity prototype.
In this term, I replaced the contents, Harriet Tubman’s story, with David Ruggles' lives experience which is directly connected to the Underground Railroad in New York. I also tried to make the exhibit more interactive and integrate the voice recognition technique into the exhibit, enabling the figure to have memory and personality. Moreover, I improved the shape of the stereoscope and made it more like the style of Holmes stereoscope which is regarded as the most common one and remained in production for a century. I also changed the materials of the prototype to make sure it is more accessible and secure.
To make the prototype more secure and accessible and add voice recognition technique, we used 3D modeling, 3D printing, laser cutting to build the prototype. Also, I developed a web app which can allow users use their voice to control the video.
To show more details of David Ruggles’ stereocopic video and also showcase how to interact with the figure through voice.
I found that the testers were amazed at that they can talk to the figure and figure would give them different feedback based on their answers. They enjoyed the interaction with the abolitionist and also hoped to have more conversations with David Ruggles. Even though they all never heard David Ruggles before, most of them enjoyed his story and remembered David Ruggles’ story after interacting with the figure. They also rated high scores in terms of educational value.
For museum, it is important to ensure that its facilities, exhibitions, and services are accessible to all individuals, including kids and people with disabilities. As a result, we also came up with several solutions to deal with this problem. Users can not only adjust the height of stereoscope, they can also adjust the distance of stereoscope.